If you ever experience a problem with your site and are unable to cope with it yourself, ask the web hosting provider’s client support staff to help you get the site back online. A swift resolution would be best, but a lot of companies answer within twenty four hours and even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be fixed without much difficulty, your site may not work satisfactorily or may not be reachable at all for a longer period, so you may lose prospective customers because it’s highly unlikely that anyone will be happy to return to a website that’s inoperative. That being said, you have to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a timely fashion. If a script update does not proceed smoothly or if you delete something by accident, for example, the website must be restored promptly in order to avoid extended unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours and hours, or even one whole day, to obtain a reply to a helpdesk ticket or an email. Irrespective of when you get in touch with us, we’ll lend you a hand within 60 minutes max with any sales or technical questions you may have. As a matter of fact, our real reaction time hardly ever exceeds 20-30 minutes. As we’re available 24 hours a day, 7 days a week, you will always receive help in a well-timed fashion and we understand exactly how important that is in the Internet age. Soon after you contact us, we’ll reply to your questions. If you chance upon any technical predicament, we’ll rectify it for you, or we’ll give you all the necessary information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a support ticket from your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll have an answer within maximum 1 hour. You can contact us whenever you need with regards to general, billing or technical matters and considering that we’re working 24x7x365, you’ll invariably obtain assistance without any delay. Based on the particular issue or question, we’ll provide you with more info, solve the predicament if it has been caused by something that is within our reach or tell you what to do on your end if you have to modify a given setting for an Internet app that we do not have access to. You can just forget about waiting for a whole day for every reply. As a matter of fact, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.