A live chat is among the many ways of communication provided by some website hosting suppliers as a part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it less likely to misunderstand or misspell something in comparison to a phone call with an agent. In addition, when the problem that you experience needs some time to be investigated and taken care of, you'll be able to do something else at the same time instead of just waiting, like you would have to do when you call. Also, you can employ a live chat support service totally free as long as you have world wide web access even when your hosting provider is situated in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that a great number of problems are often resolved when you speak with a live person, we provide a live chat service for all our prospective and active clients. The chat is online every day and our customer support representatives can assist you with a number of questions and situations. In case you aren't our client yet, you can learn more about our cloud website hosting plans and the website hosting environment in general so that you can make sure that your sites will function properly on our servers. In case you already have an account and you've got some questions or you have any troubles with any of our services, you will be able to join us on the live chat and we will supply you with the necessary details or help you troubleshoot the problem. You'll need to open a support ticket for certain troubles that need more time or the expertise of a sysadmin, but for a number of basic issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all our prospective and active clients. If you're thinking about a new web hosting account, you are able to chat in real time to one of our agents and obtain more info about our semi-dedicated servers so that you can choose the perfect package for your sites. If you already have an account with us, we'll be able to assist you in a very timely manner with general, billing and first-level technicalmatters. Although in some instances you will need to open a support ticket since there're problems that can't be resolved through a live chat, we will be able to help you with numerous common jobs, such as installing an email account in an email client or redirecting one domain name to another. As a result, you'll receive timely assistance and you will save a long time.