Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you are browsing your website files or updating various account settings. The ticketing system is being strictly monitored 24x7 by our customer service technicians and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get support. In contrast with some hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for info with regards to any technical or billing problem. You can also read a collection of educative articles, which will help you deal with the most commonly encountered challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you’d like to get in touch with our customer support staff, you will be able to submit a ticket directly from your Hepsia Control Panel instead of using a totally different support platform as you will have to do with the majority of hosting companies out there. Our integrated trouble ticket system will enable you to post a new ticket without efforts and to look through older tickets using a clever search box. Additionally, you will be able to read the applicable knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can accomplish all of these procedures without leaving your Control Panel at any moment, which goes to say that in case you bump into any obstacle or have an enquiry, you can touch base with our support engineers and fix the specific problem in no more than 60 minutes using one platform.