If you have bought a hosting package and you’ve got certain questions related to a given function/feature, or in case you’ve stumbled upon a certain issue and you require support, you should be able to touch base with the respective client support team. All web hosts deploy a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, since the fastest way to tackle an issue most often is to open a ticket. This kind of correspondence makes the replies sent by both parties easy to follow and permits the technical support team representatives to escalate the case if, for example, a sysadmin should get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to have at least two separate accounts to contact the help desk staff and to actually manage the hosting space. Constantly switching between different accounts may often be a burden, not to mention the fact that it takes a lot of time for most web hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you are browsing your website files or updating various account settings. The ticketing system is being strictly monitored 24x7 by our customer service technicians and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get support. In contrast with some hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for info with regards to any technical or billing problem. You can also read a collection of educative articles, which will help you deal with the most commonly encountered challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you’d like to get in touch with our customer support staff, you will be able to submit a ticket directly from your Hepsia Control Panel instead of using a totally different support platform as you will have to do with the majority of hosting companies out there. Our integrated trouble ticket system will enable you to post a new ticket without efforts and to look through older tickets using a clever search box. Additionally, you will be able to read the applicable knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can accomplish all of these procedures without leaving your Control Panel at any moment, which goes to say that in case you bump into any obstacle or have an enquiry, you can touch base with our support engineers and fix the specific problem in no more than 60 minutes using one platform.