Installation and Troubleshooting in VPS Servers
The upgrade features 1 hour of custom work on your server, so if you obtain any of our VPS servers plans, you'll be able to benefit from this service and have our admins perform different tasks that you cannot carry out yourself or you just have no time. They can install and set up any piece of third-party software for you if the installation is complex or they can troubleshoot any app that does not function properly for some reason. You could add the upgrade to your plan as often as you want depending on the time needed for a particular task and its complexity. Any remaining time will remain available in your account for the future and you'll be able to see how many minutes are left in your billing CP. Our Managed Services upgrade provides 30 minutes of custom work on your machine also, but if you require more than that, you could always add the Installation & Troubleshooting upgrade with several clicks from the billing area.
Installation and Troubleshooting in Dedicated Servers
You could add the upgrade to any of the dedicated service we offer at any time that you need it. If you need any custom work from our admins just after your hosting server is set up, you can get the upgrade during the server signup process, or when you need something to be executed later, you can add the upgrade from your billing CP. The Installation & Troubleshooting service offers sixty minutes of work from our admins on your machine, so in the event that you come across any problems to install a third-party software or some program gives errors and does not work the way it is supposed to, our professionals will be able to aid you in a very timely manner. If a task takes less than one hour, the rest of the time will be available for future tasks and you'll be able to see it inside the billing area. This upgrade is suitable if you do not have much experience with managing a server or if you use our Managed Services upgrade, but you run out of the half an hour custom work it includes.