24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting service offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting services before you make an order or you're a current client and you have any question or a problem, you can contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any issues which need extra time to analyze and deal with. In contrast to a number of other website hosting providers, our trouble tickets have a warranted max reply time of only one hour, so whatever the issue is, it will be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we offer come with 24/7 customer and tech support, therefore whatever the issue you have, you are able to contact us and we'll help you straight away. Our guaranteed answer time for each e-mail or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the reply time hardly ever is more than 20 minutes. We also have telephone support with multiple local numbers globally plus a live chat, so that you will be able to get in touch with us and find additional information about our services even if you do not have an account yet. We are able to assist you with any kind of question or a problem you have - payment methods, package specs, e-mail configuration, hosting account settings, and many others. If you employ our services, you will never encounter a situation where you should wait for a couple of days to get a problem solved like you may have to do with a number of other companies.
24/7 Customer Support in VPS Servers
Using our VPS web hosting service, you will never need to wait for more than an hour in order to receive help for any type of problem that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the tickets that you open from your billing Control Panel or emails that you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the globe as well as a live chat service where we can easily assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so regardless what your question or problem is, there'll always be somebody to help you out promptly. In the event that you need assistance with third-party software, which you cannot deploy or which gives you troubles, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone when you manage a whole server, so every single dedicated server that we supply includes 24/7 support with 1-hour answer time warranty regardless of the issue. The service is cost-free for all the problems with the server or the software that was installed from our administrators through the setup, therefore you're able to contact us as many times as you need, even during holidays. You could either open a support ticket from your billing section or you could send an email message, and the actual response time for both rarely exceeds thirty minutes since we have admins available 24-7-365. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you can employ our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.