1 hour ticket response
We are specialized in giving a quick and proper solution to every client support ticket sent by a user. Our practiced client care team members will examine your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. In reality, our average response time has proved to be 20 minutes.
A First–Rate Customer Service
Our technical support team representatives possess considerable experience in the cloud website hosting service sphere and are skilled enough to deliver a fast solution to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the tech support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Navigate Help Section
To help you get a quick hint on how you can use a certain feature, we have integrated a really user–friendly Help section in our Web Hosting Control Panel. You can search through a big selection of web hosting account administration articles and website administration articles, have a glance at the F.A.Q. repository or watch our step–by–step video tutorials.