Tech Support Channels
A One–Hour Response Guarantee
Each help request you send to us will be replied to within maximum one hour. In case your trouble ticket or e–mail needs additional assistance from an administrator, we will forward it and leave a note to notify you that your matter is being worked on. If you order our Managed Servers package, all of the tasks included there will be performed at a time that is convenient for you.
An Outstanding Customer Service
Our help desk support team will be available to you 24/7 should you require help while working with our Web Hosting Control Panel or with any of the apps that we pre–install on your behalf on the dedicated web hosting server. And if you require help tackling all the regular admin tasks on your server, you can order our Managed Servers package, which includes data backup hard drive storage space, OS updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Our Web Hosting Control Panel is installed by default for every dedicated server. Among its functionalities is a very useful integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the how–to articles have video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find the how–to articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.