A 99.9% Server Uptime
Our cloud website hosting system is based on a stable, top–of–the–line hardware configuration and a strongly modified Linux version. That is why, regardless of what your site is, or how many visitors you have, or even if there’s a DDoS assault, our web hosting servers will stay up and your web sites will stay accessible online.
All our cloud website hosting service packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s very important that you also build your own network architecture. Because of this, we built a custom internal network in all our datacenters. Based on top–hole Juniper switches and routers, our internal network allows for jaw–droppingly fast data transfer rates and is also completely redundant.
Thus, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, no matter which hosting solution you have opted for.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are unhappy with our services, or if you consider them insufficient, or if you decide that you want a VPS web hosting service rather than a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain total control of your domain names even when you cancel your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get an answer, you are aware of how frustrating this can be, especially when your web site is on the line. That’s the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be right here and they will answer you in under one hour. And the best thing is that their average ticket response time is under 20 minutes!